Sahyog: Disaster Relief Coordination Platform

UX Case Study

Context

Industry: Disaster Management & Relief Technology
Team Composition:
- Solo UX Designer

Background: Natural disasters often disrupt lives, leaving individuals, volunteers, donors, and organizations struggling with fragmented and inefficient relief efforts.

Android App

Welcome to

SAHYOG

Crafted Solution 😄

01

Problem Statement

01

Define the Problem

During disasters, individuals often lack access to resources, volunteers are underutilized, donors have limited visibility into their impact, and organizations struggle with managing and deploying resources effectively.

02

Key Challenges

Fragmented communication and lack of real-time updates.
Difficulty in tracking and managing resources.
Lack of transparency for donors.
Inefficiencies in assigning tasks to volunteers.

02

Timeline

01

Phases

Research & Discovery: 1 week
Ideation & Sketching: 1 week
Prototyping & Testing: 2 weeks

02

Tools Used

Figma, Google Forms
A comprehensive score management tool with leaderboards and social sharing.

03

Duration

Chose a balanced approach that combined ease of use with essential features like historical data and leaderboards.

04

My Role

Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.

request aid

alerts

03

Project Goals

01

Primary Goals

To create a centralized, user-friendly platform connecting affected individuals, volunteers, donors, and organizations for efficient and timely disaster relief efforts.

02

Success Metrics

Success Metrics:
Reduced response time for aid requests.
Increased donor engagement and transparency.
Improved volunteer task allocation and tracking.

Goals

To enjoy seamless and distraction-free game nights with friends.
To quickly and accurately track scores during casual gaming sessions.
To have a record of past games and scores to reference later.

Frustrations

Finds it annoying to pause gameplay to manually record scores.
Often loses track of scores, leading to disputes among friends.
Prefers apps that are easy to navigate with minimal learning curve.

Key Insights

Ananya is focused on social interaction and values apps that enhance her social experiences.
She tends to prefer apps that are visually appealing and easy to use, without complicated features.
Simplicity and speed are crucial for her, as she doesn’t want to spend too much time figuring out how to use an app.

Ananya Mangal

22, Pune

Goals

To track and analyze his gaming performance with minimal effort.
To engage in competitive gaming with friends, keeping a record of wins and losses.
To have the ability to share game results with friends on social media.

Frustrations

Dislikes apps that require multiple steps to enter or update scores.
Finds it challenging to keep all his game data in one place.
Prefers an app that offers both functionality and a sleek, modern design.

Key Insights

Rohan values efficiency and functionality in the apps he uses, especially those related to gaming.
He prefers apps that offer detailed analytics and insights into his performance.
A strong focus on design and user experience is important to him, as he often uses technology as an extension of his competitive nature.

Rohan Verma

24, Delhi

Goals

Quickly locate nearby shelters.
Request specific aid for his family (food and medicine).

Pain Points

Difficulty in accessing real-time information.
Uncertainty about the availability of resources.

Ananya Mangal

22, Pune

Goals

Ensure his donations are used effectively.
Track the impact of his contributions.

Pain Points

Limited feedback on where his donations are going.
Lack of options for targeted donations.

Ananya Mangal

22, Pune

Goals

Help as many people as possible using her medical skills.
Access clear and organized task lists.

Pain Points

Confusion about where her efforts are needed most.
Lack of visibility into task progress.

Ananya Mangal

22, Pune

Goals

Optimize volunteer assignments.
Maintain transparency with donors.

Pain Points

Difficulty in managing a large influx of resources.
Lack of communication between teams.

Ananya Mangal

22, Pune

05

Analysis

01

Competitive Analysis

Conducted collaborative brainstorming sessions with the team to explore potential solutions.
Followed up by sketching out rough ideas to visualize concepts.

02

Use Case Analysis

A simple score tracker with minimal features.
A comprehensive score management tool with leaderboards and social sharing.

03

Pain Points

Chose a balanced approach that combined ease of use with essential features like historical data and leaderboards.

04

Target Audience

Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.

HOME

COMMUNITY

request form

help

request progress

Onboard

Information Architecture

03 Brainstorming & Ideation

01 Process

Conducted collaborative brainstorming sessions with the team to explore potential solutions.
Followed up by sketching out rough ideas to visualize concepts.

02 Concepts Explored

A simple score tracker with minimal features.
A comprehensive score management tool with leaderboards and social sharing.

03 Final Concept Selection

Chose a balanced approach that combined ease of use with essential features like historical data and leaderboards.

04 Hypersonic Missile

Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.